EXCHANGE & RETURN

Exchange & Return Policy

We take pride in ensuring you get the best quality from our product. Should you experience a sudden change of thought from your purchase, let us walk you through our Policy together!

 

How do I return/exchange?

Online 

  1. Click the link here 
  2. Enter your order number and email address to start.
  3. Follow the instructions and select the items you want to return
  4. Once your request is approved, you will get a confirmation email with shipping guidelines

 

 

Outlet

You may also proceed your Exchange & Return at any of our KHATAM Outlets:

 

KHATAM The Curve, Damansara

Level 1, in front of Papparich  | 03-76604058

Open Daily: 10:00 AM – 9:00 PM

 

KHATAM Angsana, JB

Lot 18, Level 3 , Plaza Angsana JB | (07-2317566)

Daily, 10AM-9PM

 

KHATAM Showroom, Setia Alam

78-1 1st Floor, Jalan Eco Ardence C U12/36C, Eco Ardence Seksyen U12, 40170 Shah Alam | 010-7904104

Open Tuesday to Sunday: 10:00 AM – 6:00 PM | Closed : Monday

 

KHATAM Bangi

1-15, 02, Jln Medan Pusat Bandar 7, Seksyen 9, 43650 Bandar Baru Bangi, Selangor

Open Daily: 9:00 AM – 6:00 PM

 

What items are returnable?

  1. Item(s) must be exchanged or returned within 7 (seven) working days from date of received enclosed with (i) original receipt, (ii) attached original tags and (iii) any related accessories included.
  2. Item(s) must be exchanged or returned in original condition – unworn, unwashed and with original attached tags.

KHATAM reserves the right to refuse your request if any of the above is not followed and fulfilled.

 

What items are non-refundable?

The following items cannot be returned:

  1. Gift cards
  2. Sales items

 

The item I received is damaged. Help!

If the purchased product is faulty, reach out to us at customerservice@khatam.com.my within 7 days from date of received.

 

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants that are subject to our stocks availability. Once the exchange request is approved, the replaced item(s) will be shipped to you.

If your exchanged item(s) is/are of greater value than the original item, you will be charged for the price difference. However, if your exchanged item(s) is/are of lesser value, no refunds will be credited for the difference.

 

What are the refund options?

Cash refund is strictly not available, but you may return any products in exchange for Store Credit in full amount within 7 days from receiving the items.

Kindly note that your refund in Store Credit is not inclusive of the shipping cost.

 

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Khatam Festive Apparel HQ

No 80-1, First Floor, Jalan Eco Ardence C U12/36C, Eco Ardence Seksyen U12, 40170 Shah Alam Selangor

 

How soon will I get my Store Credit?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your request. If approved, the Store Credit will be processed within 5 - 7 working days after approval.

 

My question is not addressed…

If you have any concerns regarding exchange or return, reach out to us at exchangereturn@khatam.com.my

 

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