At KHATAM, our team will always put their best to carefully pack your order our soonest!
When your order is placed, allow your purchase to be processed within 2-5 working days. You will then receive a tracking number that should be effective for your reference within in another 48-72 hours once your parcel is picked up by the respective courier.
Purchases made on Saturday and Sunday will be processed on the next coming Monday.
Kindly note that shipping processes may take longer than usual during our peak seasons and/or subject to the Covid-19 outbreak situation for safety measures.
LOCAL SHIPPING
Peninsular Malaysia: 2-3 business days once shipped out from our warehouse
Sabah/Sarawak: 3-5 business days once shipped out from our warehouse
The above estimated days include the time to process your order from our internal team and delivery postage from the courier.
INTERNATIONAL SHIPPING
Singapore: 4-7 business days once shipped out from our warehouse
Worldwide: 5-10 business days once shipped out from our warehouse
The above estimated days include the time to process your order from our internal team and delivery postage from the courier.
All international orders are subject to their shipping, customs and duty fees which must be paid by the recipient. We advise you to contact your local custom office for up-to-date charges before confirming your order with us.
Any parcel damages during the delivery process by the courier will not be our responsibility.
HOW DO I CHECK MY DELIVERY STATUS?
Our customer will receive a tracking number that should be effective for reference within 48 hours.
For Peninsular Malaysia and Singapore, you may refer to NinjaVan Tracking System at https://www.ninjavan.co/en-my/tracking
For Sabah & Sarawak, you may refer to PosLaju Tracking System at https://www.tracking.my/link/pos/poslaju-tracking
For international customers, you may refer to:
DHL Tracking System: https://ecommerceportal.dhl.com/track/
Aramex Tracking System: https://www.aramex.com/us/en/track/shipments
Kindly allow your tracking number to be effective for parcel movements within 48-72 hours. Kindly note that shipping processes may take longer than usual during our peak seasons and/or subject to the Covid-19 outbreak situation for safety measures.