PRIVACY POLICY

PRIVACY POLICY

At KHATAM, accessible via www.khatam.com.my, one of our main priorities is the privacy of our customers and visitors.

This Privacy Policy outlines how KHATAM collects, uses, maintains, and discloses your personal data in respect of commercial transactions.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. In doing so, you consent to its use by KHATAM in accordance with our Privacy Policy.

You may, however, visit our site anonymously or as a guest.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience – your information helps us to better respond to your individual needs.
  2. To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you.
  3. To improve customer service experience – your information helps us to more effectively respond to your customer service requests and support needs.
  4. To process transactions – your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  5. To administer a contest, promotion, survey, or other site feature.
  6. To send periodic emails.
  7. To respond to your enquiries and complaints and to resolve disputes.
  8. For internal functions such as evaluating the effectiveness of marketing, market research, statistical analysis and modelling, reporting, audit, and risk management.
  9. Detecting and preventing crime (including but not limited to fraud, money-laundering, bribery);
  10. Meeting any legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us
  11. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product, or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 How do we protect your data?

The security of your personal data is our priority. KHATAM takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If we disclose any of your personal data to our authorised agents or service providers, we will require them to appropriately safeguard the personal data provided to them.

How long may we retain your personal data?

We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory, and internal requirements. Afterwards we will destruct or permanently delete your data.

How can you access / correct / update your personal data?

We are committed to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data.

You have the right to access your personal data. If you would like to request access to your personal data, you may reach out to us. We may also take steps to verify your identity before fulfilling your request for access to your personal data.

 

Your Consent

By using our site, you grant your consent and agree to our privacy policy.

 

Changes to our Privacy Policy

Please note that we may update this Privacy Policy from time to time. If there are material changes to this Privacy Policy, we will notify you by posting a notice of such changes on our website or by sending you a notification directly. Do occasionally review this Privacy Policy to stay informed on how we are protecting your information.

 

Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us via customerservice@khatam.com.my

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