Terms and Conditions
By accessing or using this website and/or purchasing any products from KHATAM®,you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
DEFINITIONS:
1. “KHATAM®”, “we”, “us”, or “our” refers to Khatam Festive Apparel Sdn Bhd., including its brands, divisions, boutiques, affiliates, and authorized representatives.
2. “Customer”, “you”, or “your” refers to any individual or entity who accesses the website or purchases Products from KHATAM®.
3. “Products” refers to all goods, merchandise, or items offered by KHATAM® for purchase, whether acquired online or in-store.
4. “Order” refers to a confirmed purchase made by a Customer for Products offered by KHATAM®.
5. “Store Credit” refers to a non transferable credit issued by KHATAM® in lieu of a cash refund, and is subject to KHATAM®’s Terms & Conditions.
6. “Boutique” refers to any physical retail location operated or authorised by KHATAM®.
7. “Terms & Conditions” refers to this document, including any amendments or updates made by KHATAM®.
1. PAYMENT TERMS
1.1 Accepted Payment Methods
1. iPay88 Malaysia: A secure and reliable online payment gateway for processing online transactions.
2. Credit/Debit Cards: Major cards, including Visa and Mastercard, are accepted.
3. ShopBack: Payments made via ShopBack may qualify for cashback, in accordance with ShopBack’s terms and conditions.
4. Atome PayLater: Allows Customers to split payment into three (3) interest-free installments, subject to Atome’s approval and terms.
5. Payment Authorization: All payments are subject to authorization and approval by the respective payment provider. KHATAM® is not responsible for any failed or declined transactions due to issues with the payment provider, insufficient funds, or incorrect payment information.
6. Third-Party Terms: Customers agree to comply with the terms and conditions of third-party payment providers. KHATAM® is not liable for any disputes or issues arising directly from these providers.
1.2 Order Confirmation
1. Orders cannot be changed, edited, or cancelled once submitted.
2. Customers are responsible for reviewing all order details, including items, quantities, sizes, and shipping information, before completing payment.
3. Submission of an Order constitutes an offer by the Customer to purchase Products in accordance with these Terms & Conditions.
4. KHATAM® reserves the right to accept or reject any Order due to stock unavailability.
5. After an Order is successfully submitted, the Customer will receive an Order confirmation email, which serves for record purposes and indicates that the Order has been received for processing.
6. KHATAM® is not responsible for any errors in Orders submitted by the Customer, including wrong sizes, quantities, or delivery details.
1.3 Processing Time
1. Orders are typically processed internally within 2–5 business days from the date of Order confirmation.
2. Processing time refers solely to internal order handling and preparation and does not include delivery or courier transit time.
3. Once an Order has been processed and handed over to the courier, a tracking number will be provided via email within 48–72 hours.
4. The tracking number enables Customers to monitor the shipment status directly with the courier.
5. KHATAM® is not responsible for delays caused by factors outside its control, including courier delays, customs clearance, or public holidays.
6. Customers are responsible for providing accurate shipping information; any delays or mis deliveries resulting from incorrect information are the
Customer’s responsibility.
2. SHIPPING & DELIVERY
2.1 Local Shipping (Malaysia)
1. Peninsular Malaysia: Estimated delivery within 2–3 business days.
2. Sabah/Sarawak: Estimated delivery within 3–5 business days.
3. All delivery timeframes stated above refer to courier transit time only and commence after the Order has been processed and dispatched.
4. Processing time is not included in delivery estimates.
5. KHATAM® is not responsible for delays, damages, or losses incurred during delivery.
2.2 International Shipping
1. Singapore: Estimated delivery within 4–7 business days.
2. Worldwide: Estimated delivery within 5–10 business days.
3. All delivery timeframes stated above refer to courier transit time only and
commence after the Order has been processed and dispatched.
4. Processing time is not included in delivery estimates.
5. International Customers are responsible for any customs duties, taxes, or import fees.
6. KHATAM® is not liable for delays, damages, or losses during international shipping.
2.3 Local Pick-Up
1. Pick-up is only available after the Order has been fully processed and upon receipt of a “Ready for Pick-Up” notification from KHATAM®.
2. Collection hours are 11.00AM – 4.30PM on business days, subject to change without prior notice.
3. Customers must bring the Order confirmation and a valid form of identification when collecting their items.
4. Pick-up must be made at the location specified in the Order confirmation email.
5. KHATAM® is not responsible for any delays or issues if the Customer fails to collect the Order within a reasonable time.
3. EXCHANGE POLICY
3.1 Exchange Channels
1. Online Purchases
1.1.2 Online orders must be returned to KHATAM® HQ for exchange.
2.1.2 Exchanges for online purchases cannot be processed at KHATAM® boutiques.
2. In-Store Purchases
1.1.2 Products purchased in-store may be exchanged at any KHATAM® boutique or the KHATAM® Experience outlet.
3.2 Exchange Eligibility Period
1. Exchanges are allowed within seven (7) days from the date of purchase.
2. Only normal-priced items are eligible.
3. Customers must provide the original receipt, with all original tags and accessories intact.
3.3 Exchange Conditions
1. Items must be unworn, unwashed, and in original condition with tags attached.
2. Exchanges are limited to:
1.1.2 Size changes, or
2.1.2 Manufacturing defects confirmed by KHATAM®.
3. Exchanges are for the same item only.
4. If the same item is unavailable:
1.1.2 Customers may select an alternative item and pay the price
difference if the replacement item is higher priced.
2.1.2 No cash refund is provided if the replacement item is lower priced.
3.4 Exchange Limitations
1. One exchange per receipt is allowed.
2. Strictly no exchange for:
1.1.2 Stock clearance or markdown items
2.1.2 Altered items
3.1.2 Items returned beyond seven (7) days from purchase
3. Exchanges are applicable for purchases made in Malaysia only.
4. KHATAM® reserves the right to refuse any exchange if conditions are not met or if the request is deemed unreasonable.
4. REFUND POLICY
1. Refunds are only permitted for items that are incorrectly supplied or confirmed to have manufacturing defects attributable to KHATAM®.
2. Exchanges will be provided for the same item, subject to stock availability.
3. If the item is out of stock, a Store Credit will be issued in accordance with KHATAM®’s Terms & Conditions.
4. No cash refunds will be provided under any circumstances.
5. KHATAM® reserves the right to decline any refund request that does not comply with these Terms & Conditions.
6. Customers are responsible for returning items securely; KHATAM® is not liable for items lost or damaged during return transit.
7. All items returned for refund or exchange are subject to inspection by KHATAM® staff, and requests may be refused if the item does not meet eligibility or condition requirements.
8. Refunds and Store Credit issuance are subject to verification and approval by KHATAM®.
5. INTELLECTUAL PROPERTY
1. All content on this website, including but not limited to images, designs, text, graphics, and media, is the property of KHATAM® unless otherwise credited.
2. Unauthorized reproduction, distribution, modification, or commercial use of any content is strictly prohibited without KHATAM®’s prior written consent.
3. Any use of KHATAM®’s intellectual property must comply with applicable laws and these Terms & Conditions.
4. KHATAM® reserves the right to take legal action against any infringement of its intellectual property rights.
6. LIABILITY
1. KHATAM® is not responsible for any losses, damages, or costs arising from the use of this website or from the purchase, handling, or use of any Products. This includes, without limitation, direct, indirect, incidental, or consequential damages.
2. KHATAM® shall not be held liable for shipping delays, customs issues, or damage incurred during delivery.
3. Customers assume full responsibility and risk for the use, handling, and transportation of Products once purchased.
4. By purchasing or using KHATAM® Products, Customers acknowledge that they do so at their own risk, and KHATAM® is not liable for any issues arising from improper use or handling.
7. GOVERNING LAW
1. These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.
8. AMENDMENTS
1. KHATAM® reserves the right to modify, update, or amend these Terms & Conditions at any time without prior notice.
2. Any changes will be published on the website and will take effect immediately upon posting.
3. Customers are responsible for reviewing the Terms & Conditions periodically to stay informed of any updates.
4. Continued use of the website or purchase of Products after any changes constitutes acceptance of the revised Terms & Conditions.
9. PRIVACY & PERSONAL DATA
1. KHATAM® collects, processes, and stores Customer personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws.
2. Personal data is collected solely for legitimate purposes, including but not limited to:
3.1 Processing and fulfilling Orders.
3.2 Communicating with Customers regarding Orders, promotions, services,
or other information (with consent where required).
3.3 Improving KHATAM®’s products, services, and overall customer experience.
3. KHATAM® will not sell, rent, or share personal information with third parties without prior consent, except where required or permitted by law.
4. KHATAM® implements reasonable technical and organisational measures to protect Customer data from unauthorised access, disclosure, or misuse.
5. By providing personal data, Customers consent to KHATAM®’s collection, processing, and storage of such data in accordance with this policy and applicable laws.
10. PRODUCT AVAILABILITY & DESCRIPTION
1. Product images, descriptions, and specifications are provided for reference purposes only and may differ slightly from the actual product.
2. Products are subject to availability, and KHATAM® reserves the right to limit quantities or refuse Orders at its sole discretion.
3. KHATAM® is not liable for any discrepancies between product images or descriptions and the actual product.
11. PROMOTIONS & OFFERS
1. All promotions, discounts, or special offers are subject to KHATAM®’s Terms & Conditions and may be modified, suspended, or withdrawn at KHATAM®’s sole discretion without prior notice.
2. Promotions or offers cannot be exchanged for cash or combined with other promotions, unless explicitly stated by KHATAM®.
3. KHATAM® reserves the right to verify eligibility for any promotion or offer and to decline or revoke any promotion in case of misuse or violation of Terms & Conditions.
12. LIMITATION OF LIABILITY FOR THIRD PARTIES
1. KHATAM® is not responsible for any loss, delay, or damage caused by third-party service providers, including payment processors and couriers.
13. FORCE MAJEURE
1. KHATAM® shall not be held liable for any failure or delay in fulfilling its obligations under these Terms & Conditions due to events beyond its reasonable control,
including but not limited to natural disasters, strikes, pandemics, government actions, or technical failures.
2. In the event of a Force Majeure, KHATAM® will endeavour to resume its obligations as soon as reasonably possible.
14. SEVERABILITY
1. If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
2. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms & Conditions.
khatam.com.my and at all KHATAM boutiques.
2. The promotion consists of:
○ Buy 2, Get 2 FREE on eligible KHATAM apparel and accessories; and
○ Buy 1, Get the 2nd Item at 50% OFF on eligible KHATAM apparel and accessories.
3. The Buy 2, Get 2 FREE and Buy 1, Get the 2nd Item at 50% OFF mechanics are applicable to all KHATAM apparel and accessories, excluding the Pesatiga Series and all KHATAM merchandise. The Yoss Yoseff Tiffin 3-Tier is available only under the separate PWP offer.
4. Mix & Match is allowed across all eligible apparel and accessories unless otherwise stated.
5. For the Buy 2, Get 2 FREE promotion, customers must purchase four (4) eligible items in a single transaction. The two (2) lowest-priced eligible items will automatically be redeemed as FREE.
6. For the Buy 1, Get the 2nd Item at 50% OFF promotion, customers must purchase two (2) eligible items in a single transaction. The lower-priced eligible item will automatically receive a 50% discount.
7. Discounts will be applied automatically based on the eligible items in the transaction. The Yoss Yoseff Tiffin 3-Tier PWP price will also be applied automatically where applicable. No promo code is required.
8. For boutique purchases, the applicable promotion will be applied automatically at the point of purchase based on the eligible items in the transaction.
9. For online purchases, the applicable promotion will be applied automatically at checkout once eligible items have been added to the cart.
10. The Buy 2, Get 2 FREE and Buy 1, Get the 2nd Item at 50% OFF mechanics can be
combined with either KHATAM × Nimroc vouchers or the New Boutique Opening promotion, subject to their respective terms and conditions.
11. KHATAM × Nimroc vouchers and the New Boutique Opening promotion cannot be combined in the same transaction.
12. Birthday vouchers, points redemption, and store credit may be used together with the applicable promotion, where eligible. These are treated as customer rewards or redemption benefits and are not considered additional promotional discounts.
13. Except for the stated eligible redemptions and promotions, the Buy 2, Get 2 FREE and Buy 1, Get the 2nd Item at 50% OFF mechanics are not valid in conjunction with any other discounts, vouchers, promotional offers, or membership privileges unless otherwise stated.
14. The Gold Loyalist lifetime 10% discount is not applicable for this campaign and cannot becombined with Double Up Deals, as this campaign is already running as a special promotional offer. However, customers may still enjoy the Buy 2, Get 2 FREE or Buy 1, Get the 2nd Item at 50% OFF promotion during the campaign period.
15. Items purchased during the Double Up Deals promotion are eligible for exchange or return within seven (7) days from the date of purchase for in-store purchases, or within seven (7) days from the date of receiving the item for online orders, subject to KHATAM's Exchange, Return & Quality Claim Policy.
16. Items purchased under the Buy 2, Get 2 FREE promotion are treated as one promotional set. For any approved quality claim or defect, KHATAM will first offer an exchange for the affected item, subject to stock availability, inspection, and approval.
17. If the customer requests a refund under the Buy 2, Get 2 FREE promotion, all four (4) items under the original promotional set must be returned. Partial refunds are not allowed if the return invalidates the original promotional entitlement. The refund amount will be based on the amount paid in the original transaction, subject to KHATAM’s approval.
18. If the affected item under the Buy 2, Get 2 FREE promotion is a FREE item and the same item is no longer available, the item may only be exchanged with another eligible item of the same original selling value, subject to stock availability and KHATAM’s approval. FREE items are not eligible for cash refund.
19. Items purchased under the Buy 1, Get the 2nd Item at 50% OFF promotion are treated as one promotional set. For any approved quality claim or defect, KHATAM will first offer an exchange for the affected item, subject to stock availability, inspection, and approval.
20. If the customer requests a refund under the Buy 1, Get the 2nd Item at 50% OFF promotion, both items under the original promotional set must be returned. Partial refunds are not allowed if the return invalidates the original promotional entitlement. The refund amount will be based on the amount paid in the original transaction, subject to KHATAM’s approval.
21. For any approved exchange, customers may exchange with another eligible item of the same original selling value. If the replacement item is of a higher value, the customer will be required to top up the price difference. If the replacement item is of a lower value, the balance will not be refunded.
22. The KHATAM Appreciates: Yoss Yoseff Tiffin 3-Tier PWP offer allows customers to purchase the Yoss Yoseff Tiffin 3-Tier at 50% OFF with no minimum purchase required.
23. The Yoss Yoseff Tiffin 3-Tier PWP offer is a separate promotional mechanic and is not part of the Buy 2, Get 2 FREE or Buy 1, Get the 2nd Item at 50% OFF promotion.
24. The Yoss Yoseff Tiffin 3-Tier does not count as an eligible item for the Buy 2, Get 2 FREE or Buy 1, Get the 2nd Item at 50% OFF promotion.
25. The Yoss Yoseff Tiffin 3-Tier PWP offer is subject to stock availability and while stocks last.
26. The Yoss Yoseff Tiffin 3-Tier PWP offer may be used with points redemption or store credit where applicable, but is not valid with any other discounts, vouchers, or promotional offers unless otherwise stated.
27. Items purchased under the Yoss Yoseff Tiffin 3-Tier PWP offer are eligible for exchange or return within the promotion’s exchange and return period, subject to KHATAM’s Exchange, Return & Quality Claim Policy. Any refund will be based on the amount paid under the PWP offer, subject to KHATAM’s inspection and approval.
28. All promotions are subject to product availability and while stocks last.
29. KHATAM reserves the right to amend, extend, suspend, or terminate this promotion and its Terms & Conditions at any time without prior notice.