Terms and Conditions
Terms & Conditions
Payment and Delivery
- Payment can be made through online transfer or instalment plans.
- We do not allow change/edit in order once you have placed your order.
- Kindly recheck thoroughly before finalising your order.
- Allow your purchase to be processed within 2-5 working days. You will then receive a tracking number that should be effective for your reference within in another 48-72 hours once your parcel is picked up by the respective courier.
Returned and exchanged items
- Item(s) must be exchanged or returned within 7 (seven) working days from date of received enclosed with (i) original receipt, (ii) attached original tags and (iii) any related accessories included.
- Item(s) must be exchanged or returned in original condition – unworn, unwashed and with original attached tags.
- KHATAM reserves the right to refuse your request if any of the above is not followed and fulfilled.
Usage of media
All images/media on this website are owned by Khatam Festive Apparel Sdn Bhd, otherwise credited. All rights are reserved, and no usage or reproduction of any type may be made of any image taken by or copyright to KHATAM design without the approval of the company.
Shipping
(Courier: NinjaVan)
LOCAL SHIPPING
Peninsular Malaysia: 2-3 business days once shipped out from our warehouse.
Sabah/Sarawak: 3-5 business days once shipped out from our warehouse.
INTERNATIONAL SHIPPING
Singapore: 4-7 business days once shipped out from our warehouse.
Worldwide: 5-10 business days once shipped out from our warehouse.
The above estimated days include the time to process your order from our internal team and delivery postage from the courier.
- All international orders are subject to their shipping, customs and duty fees which must be paid by the recipient. We advise you to contact your local custom office for up-to-date charges before confirming your order with us.
- Any parcel damages during the delivery process by the courier will not be our responsibility.