Ecommerce Executive APPLY NOW

Job Summary:

The E-Commerce Executive plays a key role in driving the growth and efficiency of online business operations across various digital channels. This position is responsible for managing website performance, online marketplaces, and aggregator platforms to ensure smooth transactions, accurate inventory management, and a seamless customer journey. The role involves executing e-commerce strategies, monitoring performance data, and collaborating with internal teams to enhance the digital customer experience and support business objectives.

Key Responsibilities:

• Conduct market research and competitor analysis to identify new business opportunities and improve digital presence.

• Monitor and maintain product listings, including descriptions, images, pricing, and inventory across all e-commerce platforms.

• Analyse sales performance, traffic, and customer behaviour using analytics tools; produce reports to guide decision-making.

• Handle customer inquiries and feedback, ensuring a positive customer journey and quick resolution of issues.

• Execute online marketing campaigns and promotional activities in collaboration with the marketing team.

• Present product offerings and sales data to prospects; negotiate and close online sales deals when necessary.

• Liaise with operations and customer service teams to ensure timely order fulfillment and efficient returns management

• Attend industry events, trade shows, and conferences to represent the brand and support the retail sales team.

Qualifications & Skills

• Minimum of 3 years of experience in the e-commerce industry with a solid record of growing online sales.

• Proficient in e-commerce operations, including inventory management, pricing strategies, and platform management.

• Strong knowledge of e-commerce platforms such as Shopify, Lazada, Shopee, etc.

• Familiarity with online sales tools, order management systems, payment gateways, and CRM platforms.

• Excellent analytical and problem-solving skills; ability to make data-driven decisions.

• Effective communication skills in English (both written and spoken)

• Strong organizational skills with the ability to manage multiple digital platforms simultaneously