Exchange and Returns

At KHATAM®, we want your shopping experience to be smooth and seamless. If you need
to exchange an item or request a refund, here’s a quick guide:

Can I exchange my item?
• Exchanges are available for normal-priced items purchased in Malaysia.
• Items must be unworn, unwashed, and in original condition, with tags and
accessories intact.
• You’ll need your original receipt.
• Requests must be made within 7 days of purchase.
• Clearance, markdown, or altered items are not eligible.

How do I exchange my item?
• Online orders: Send items back to KHATAM® HQ; exchanges cannot be
processed at boutiques.
• In-store purchases: Bring your item to any KHATAM® boutique or KHATAM®
Experience outlet.
• Exchanges are limited to:
o Size changes
o Manufacturing defects confirmed by KHATAM®
• If the same item isn’t available, you can select another item and pay the price
difference if it’s higher. No cash refund if it’s lower priced.

How does a refund work?
• Refunds are only for items that are incorrectly supplied or have confirmed
manufacturing defects.
• We’ll first offer an exchange for the same item (subject to stock availability).
• If the item is out of stock, we’ll issue Store Credit.
• Cash refunds are not available.

A few important notes:
• Please return items securely; KHATAM® is not responsible for items lost or
damaged in transit.
• KHATAM® will carefully review all exchange and refund requests before approval.
For full details, including all terms and conditions, please visit https://khatam.com.my/pages/terms-and-conditions