Disclaimer:
* Natasha is 132 cm tall, weighs 30kg and is wearing size 10-11 years size.
* Accessories are not included, photos are for styling purposes only.
* Product color may slightly vary due to photographic lighting sources or your monitor settings.
MATERIAL
- Made from soft, cooling and comfortable fabric.
- Easy-care and machine washable.
- Features a round neckline and long-sleeved with embroidered crochet motif detailing.
- Comes with a hidden back zip for fastening (for sizes 2–3Y, 4–5Y, and 6–7Y).
- Front wooden button fastening.
- Skirt with an elasticated waistband at the back.
CARE INSTRUCTION
- Wash separately for the first few washes.
- Hand wash or gentle machine wash in cold water.
- Wash with similar colors.
- Use mild or neutral detergent only. Do not apply detergent directly to fabric.
- Do not use strong or high-chemical detergents (e.g. TOP, TOP Value, Breeze).
- Avoid strong chemicals, such as bleach.
- Do not soak for a long time.
- Do not bleach or wring strongly.
- Do not tumble dry.
- Line dry in shade. Avoid direct sunlight.
- Iron inside out on low to medium heat.
LIFETIME WARRANTY
KHATAM aims to make the best quality production for our customers. We ensure that every purchased item from KHATAM comes with a Lifetime Warranty Repair Services. KHATAM Warranty is only available in Malavsia.
Our goal is to have your product back to you as soon as possible. Our usual turn-around time is 7 working days from the time we receive your product.
Please keep in mind that Ramadan and Eid are our busiest season for warranty and repair service. Therefore, we will take 5 - 10 working days from the period we receive your product. We assure to keep you updated with more detailed estimation on time along the process.
To proceed, kindly drop us an email at cs@khatam.com.my to enquire with our team.
Exchange and Returns
At KHATAM®, we want your shopping experience to be smooth and seamless. If you need
to exchange an item or request a refund, here’s a quick guide:
Can I exchange my item?
• Exchanges are available for normal-priced items purchased in Malaysia.
• Items must be unworn, unwashed, and in original condition, with tags and
accessories intact.
• You’ll need your original receipt.
• Requests must be made within 7 days of purchase.
• Clearance, markdown, or altered items are not eligible.
How do I exchange my item?
• Online orders: Send items back to KHATAM® HQ; exchanges cannot be
processed at boutiques.
• In-store purchases: Bring your item to any KHATAM® boutique or KHATAM®
Experience outlet.
• Exchanges are limited to:
o Size changes
o Manufacturing defects confirmed by KHATAM®
• If the same item isn’t available, you can select another item and pay the price
difference if it’s higher. No cash refund if it’s lower priced.
How does a refund work?
• Refunds are only for items that are incorrectly supplied or have confirmed
manufacturing defects.
• We’ll first offer an exchange for the same item (subject to stock availability).
• If the item is out of stock, we’ll issue Store Credit.
• Cash refunds are not available.
A few important notes:
• Please return items securely; KHATAM® is not responsible for items lost or
damaged in transit.
• KHATAM® will carefully review all exchange and refund requests before approval.
For full details, including all terms and conditions, please visit https://khatam.com.my/pages/terms-and-conditions
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