Patawali Baju Kurung Riau - Ash Grey

PATAWALI Women Kurung Riau

Disclaimer:

* Maisarah is 160 cm tall, weighs 74kg and is wearing size XL.

* Accessories are not included, photos are for styling purposes only.

* Product color may slightly vary due to photographic lighting sources or your monitor settings.

Rayon Blend

• Made from soft, cooling, and comfortable fabric.
• Easy-care and machine washable for everyday convenience.
• Features a round neckline and long-sleeved with embroidered crochet motif detailing.
• Wooden button fastening.
• Skirt features a discreet side zipper for a seamless look
  
  
  

• 1. Do not use fabric softener.
  2. Do not use strong or high-chemical detergents.
  3. Do not use bleach.
  4. Do not soak for more than 1 hour.
  5. Do not wring or tumble dry.
  
  
  1. Wash separately for the first few washes.
  2. Hand wash or gentle machine wash in cold water.
  3. Wash separately — do not mix with other clothes.
  4. Use mild or neutral detergent only. Never pour directly on fabric.
  5. Line dry in shade. Avoid direct sunlight.
  6. Iron inside out on low to medium heat.
  
  
  

KHATAM aims to make the best quality production for our customers. We ensure that every purchased item from KHATAM comes with a Lifetime Warranty Repair Services. KHATAM Warranty is only available in Malavsia.

Our goal is to have your product back to you as soon as possible. Our usual turn-around time is 7 working days from the time we receive your product.

Please keep in mind that Ramadan and Eid are our busiest season for warranty and repair service. Therefore, we will take 5 - 10 working days from the period we receive your product. We assure to keep you updated with more detailed estimation on time along the process.

To proceed, kindly drop us an email at cs@khatam.com.my to enquire with our team.

At KHATAM®, we aim to provide a smooth and reliable shopping experience. Please read this policy carefully before submitting any exchange, return, or quality-related request.
All requests are subject to inspection, verification, and approval and are not automatically guaranteed.

1. Exchange Policy

1.1 Exchange Channels
Exchanges for both online and in-store purchases may be processed at:
- Any KHATAM® boutique
- KHATAM® Experience boutique
- KHATAM® Headquarters (HQ)
All exchange requests are subject to stock availability and inspection (where applicable).

1.2 Exchange Eligibility
- Exchanges are allowed within seven (7) days from:
   i) the date of purchase (for in-store purchases), or
   ii) the date of receiving the item (for online purchases)

• Only normal-priced items are eligible for exchange.
• Original receipt must be provided.
• Items must be in original condition with tags attached.
• For online purchases, shipping fees (return and exchange shipment) are not covered by KHATAM®, unless the exchange is due to a KHATAM® error (e.g. wrong item sent or confirmed manufacturing defect).
• For customers in Sabah & Sarawak:
   - If return shipment cannot be initiated within the standard timeframe due to logistics constraints, customers are required to contact KHATAM® within seven (7) days from the date of purchase (in-store) or the date of receiving the item (online) to notify KHATAM® of their request.
• Customers are responsible for returning items securely. KHATAM® is not liable for any loss or damage of items during transit.

1.3 Exchange Conditions (Defects, Damage & Quality Issues)

• Items must be in original condition with tags attached.
• Items must be unworn and unwashed, except for quality-related claims (including colour or discolouration issues), which may still be considered after washing, subject to KHATAM® inspection and approval.
• Exchanges are limited to:
  - Size exchange (same item, subject to stock availability)
  - Manufacturing defects confirmed by KHATAM® inspection
  - Damage or quality issues (including colour or discolouration), subject to inspection and approval.
• Size exchanges are generally limited to the same item, subject to stock availability
• For quality-related claims (including colour or discolouration issues), replacement may be offered as a different item, subject to stock availability and case assessment.

1.4 Change of Mind Policy

For change of mind cases (non-defect related requests), KHATAM® offers the following options:

• Cash refund (via online bank transfer).
• Exchange.
• Store credit.

All change of mind requests are subject to inspection, verification, and approval.

Conditions:

• Item must be in original condition.
• Tags must be attached.
• Item must be unworn and unwashed.
• Original receipt must be provided.
• Request must be made within seven (7) days from:
  - the date of purchase (for in-store purchases), or
  - the date of receiving the item (for online purchases)
  

Important:
Shipping fees (if applicable) are non-refundable for change of mind cases.
KHATAM® reserves the right to determine final approval and resolution based on item condition and stock availability.

1.5 Exchange Shipping & Customs Fees (International Orders)

For international orders, exchange requests are subject to the following terms:

• KHATAM® does not cover any customs duties, taxes, or clearance fees imposed by the destination country.
• If the exchange is due to a KHATAM® error (e.g. wrong item sent or manufacturing defect):

- KHATAM® will cover return shipping fees only. 

- Customs duties, taxes, and clearance fees are not covered

• If the exchange is due to customer request (e.g. wrong size or change of item):

- Customer will bear return shipping fees and any applicable customs or clearance charges

• All international exchange shipments must comply with local customs regulations. Any delays due to customs clearance are beyond KHATAM®’s control.
  

2. Colour & Fabric Information

We take pride in the quality of our fabrics. However, certain natural fabric characteristics may occur:

• Slight colour variation may occur due to lighting, screen display, and dyeing process differences.
• Fabrics may soften or show slight colour changes after washing depending on material and care method.
• These variations are considered part of normal textile behaviour within industry standards.

3. Colour & Discolouration Claims (Quality Assessment)

All colour or discolouration claims are assessed on a case-by-case basis and are subject to inspection.

Eligible for assessment:

• Noticeable or uneven fading after washing.
• Patchy or irregular discolouration affecting garment appearance.
• Colour bleeding or transfer after wash.
• Significant change from original condition upon receipt or after first wash.

Not automatically considered a defect:

• Minor colour variation due to lighting or screen difference.
• Natural softening of colour after wash when care instructions are followed.
  

All claims must follow KHATAM® Quality Claims Policy and are subject to inspection and approval.

4. Quality Claims Policy

• All quality-related issues must be reported within seven (7) days from the date of purchase (for in-store purchases) or the date of receiving the item (for online purchases).
• Photo or video evidence is required for all claims.
• Items must be returned when requested for inspection, including cases where the item has been washed.
• All claims, including colour-related issues, are subject to KHATAM® inspection and final approval.
  

KHATAM® reserves the right to request additional information or decline claims that do not meet policy requirements or are caused by improper handling or washing.

5. Exchange Limitations

• Only one (1) exchange is allowed per receipt.
• Exchanges are not applicable for:
  - Sale or clearance items
  - Altered or modified items
  - Requests made after seven (7) days
  

All exchange requests must comply with KHATAM® Exchange Conditions and Quality Claims Policy.

KHATAM® reserves the right to refuse any request that does not meet eligibility or inspection criteria.

6. Refund Policy

• Refunds are only applicable for:
  - Incorrect items supplied
  - Manufacturing defects confirmed by KHATAM® inspection
  - Colour or discolouration issues confirmed and approved by KHATAM® inspection
  
• For approved colour or discolouration cases, customers may be eligible for a cash refund (via online bank transfer), exchange, or store credit, depending on stock availability and case assessment.
• Approved cash refunds will be processed via online bank transfer within seven (7) working days after final approval.
• For other approved defects, exchange will be offered first, subject to stock availability. If unavailable, store credit will be issued.
• All returned items are subject to inspection before approval.
• All refund approvals are subject to verification and assessment by KHATAM®.
  

KHATAM® reserves the right to decline refund requests that do not meet policy requirements or are found to be caused by improper handling or washing.